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Cisco SMARTnet - Extended Service - 1 Year - Service
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| Brand Name | Cisco |
| Manufacturer Part Number | CON-SNT-W296X48F |
| Manufacturer Website Address | http://www.cisco.com/global/fr/ |
| Manufacturer | Cisco Systems, Inc |
| Marketing Information | Maintain Network and IT Infrastructure Coverage Reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service. Your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and an extensive range of resources, tools and training. |
| Product Supported | Cisco Catalyst 2960-XR 48 GigE PoE 370W, 2 x 10G SFP+, IP Lite : WS-C2960XR-48LPD-I |
| Product Type | Service |
| Provided Support | Diagnosis |
| Provided Support | Hardware Maintenance |
| Provided Support | Parts Replacement |
| Provided Support | Phone Support |
| Provided Support | Software Update |
| Provided Support | Software Upgrade |
| Provided Support | Web Knowledge Base Access |
| Service Availability | 24 x 7 Phone Support |
| Service Availability | 24 x 7 Web Knowledge Base Access |
| Service Characteristic | Parts |
| Service Description | 8x5xNext Business Day |
| Service Details | SMARTnet 8x5xNext Business Day: Where Next Business Day delivery is available, an Advance Replacement will ship to arrive the next Business Day provided that Cisco's determination of Hardware failure has been made before 3:00 p.m. Depot Time. If Customer make a request after 3:00 p.m. Depot Time, Cisco will ship the Advance Replacement the next Business Day. |
| Service Duration | 1 Year |
| Service Main Type | Maintenance |
| Service Name | SMARTnet - Extended Service |
| Service Response Time | Next Business Day - Hardware Replacement |
| Service Sub Type | Electronic |
| Service Type | Maintenance |